Minimum Requirements

• Strong knowledge of desktop operating systems and common software applications.

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365, software, hardware, including Servers.

• Microsoft office / Office 365

• Proficiency in networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN).

• Experience with hardware troubleshooting (PCs, laptops, printers, etc.).

• Familiarity with Active Directory, remote desktop tools, and basic server support.

• Maintaining & troubleshooting network devices, including switches, routers, & wireless access points.

• Ability to set up and configure routers, switches, and wireless networks.

• Support and maintenance of 3CX / VoIP systems, ensuring smooth communication across the organization.

Qualification

• Relevant IT Degree or Diploma

• A+ or Network+ certification (or equivalent experience -  highly advantageous.

• Any network qualification (i.e. CCNA, CCNP, Arista ACE, Fortinet) would be an advantage

• Matric/Grade 12